Q: How do I check the status of my order?
A: Upon placing your order, please allow 24 - 72 hours to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email. Then you can then track your order by going to this page - https://resoluterambler.com/pages/track-my-order
Q: How long does shipping take?
A: Please allow up to 24-72 hours for your order to process, and an additional 3 days to be shipped out. Our fulfillment centers are located in the US & abroad. For domestic orders in the United States, it will normally take about 7-16 days. For International orders, please allow up to 15 business days.
Q: Why do some items take longer than others to arrive? A: We look for unique products that you probably won't find elsewhere. The downside to this is slightly longer shipping times for some of our products, though we work our hardest to get your order as fast as possible.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy their shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers private details!
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy Now Button". Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Resolute Rambler provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first. The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 2 to 3 days after the order is placed. We ship orders from one of our fulfillment warehouses right here in the USA using USPS mostly or from one of our overseas warehouses using UPS, DHL, & FedEx. After your order is processed by our facility we will send it to the shipping company and it will be completely handled by them. You will be provided with a tracking number to the email you provided us at checkout so you can follow along with your order.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. All of our items are shipped free, whether they ship from the US or overseas. Whenever possible, we try to fulfill our items from the USA to help expedite shipping times which could range from 2 to 15 business days. Orders that have already been shipped cannot be cancelled. If you wish to request a refund after you have received your order, please refer to our Refund Policy for instructions.
Covid-19 Shipping Update: Due to delays related to the Covid-19 pandemic, orders are taking longer than normal. Please allow 7-10 days for processing and 2-4 weeks for delivery. Tracking will be provided to your email as soon as your order is shipped. Please note: Processing times and shipping times are not guaranteed and are simply general estimates. We will do our best to update our estimates in accordance with our current demand however, estimates may not always be exact.
A Return must be requested within 30 days of your date of delivery. Simply click on the "Returns" link at the top or bottom of our website to initiate the return. We'll receive and review your request. If approved, you'll receive an email with an Return Authorization Number. Once your Return Authorization Email is received, please return the item(s). You must return the product(s) to the address below to receive a refund within 30 days of receipt of request.
3645 Edgemont Dr.
Raleigh, NC 27612
Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return. After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.
Additional terms and conditions: Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned product(s) while in transit back to ResoluteRambler.com. If you return product to Resolute Rambler (a) without a return authorization from Resolute Rambler or (b) without all parts and accessories originally included with your purchase, Resolute Rambler retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
If the product is inspected and determined to be in good physical condition, Resolute Rambler retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.
Non-returnable items: Gift cards Downloadable software products Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable): Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened; Any item not in its original condition, is damaged or missing parts for reasons not due to our error; Any item that is returned more than 30 days after delivery.
Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@ResoluteRambler.com.
Sale items: (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ResoluteRambler.com and we will provide you further instructions on where to return the item for an exchange.
Please note that we cannot accept exchanges beyond 30 days from the date of delivery.
Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Still have questions about your return? Contact customer service at support@ResoluteRambler.com.